UniSuper names Chief Customer Officer

UniSuper has announced the promotion of Lee Scales to the role of chief customer officer, effective May 2018.

Scales first joined the $66 billion fund in 2007 as executive manager, people and development, and was appointed to her most recent role, as executive manager, member and people services, in November 2013.

In her new role, Scales will be responsible for management of the fund's customer experience initiatives, member services and the employer relationships function. The current Member and People Services department will be split, with Member Services moving into the new department with Scales, while People Services will stand alone. UniSuper will name a leader of the People Services department in the near future.

Commenting on her promotion, UniSuper CEO, Kevin O'Sullivan, said: "I'm delighted that Lee has accepted the role, particularly given her focus on the link between employee engagement and exceptional service. Her strong leadership skills, extensive understanding of our member base and passion for creating an exceptional member and employer experience stand her in good stead to be successful in this role."