NAB appoints new division head following executive restructure

National Australia Bank has announced that Rachel Slade will lead the bank's new customer experience division in the role of chief customer experience officer, as part of a restructure of the bank's executive leadership team.

The new division, according to NAB, will replace customer products & services and focus on "building advocacy and loyalty through the design and delivery of a leading banking experience."

Slade has been executive general manager, deposits & transaction services since joining NAB in January 2017 after more than 10 years in senior positions at Westpac. She stepped into the role of acting group executive, customer products & services following the resignation of chief operating officer, Antony Cahill, this month.

Commenting on the restructure - which also sees Mike Baird replace Andrew Hagger as chief customer officer of consumer banking; David Gall appointed as chief customer officer, corporate and institutional banking; and Shaun Dooley appointed as chief risk officer - NAB CEO, Andrew Thorburn, said: "We have a clear plan to transform NAB and create a sustainable business that puts customers first - and we are executing on that plan."

NAB expects the changes to be in place by 1 October 2018, subject to regulatory approval.