COO to depart Westpac

Westpac Group has announced that chief operating officer, John Arthur, will retire from his position, effective October 2016.

Arthur joined Westpac in 2008, as group executive, counsel and secretariat and was appointed chief operating officer in December 2011. His current responsibilities span contact centres, procurement, property, analytics, banking operations, enterprise investments, compliance, legal and secretariat services.

Commenting on his retirement, Westpac Group's CEO, Brian Hartzer, said: "Under John's leadership we have made significant progress in delivering our Service Revolution strategy. John has reshaped how our operations and support teams help our customer facing employees, in turn delivering an even better customer experience."

"On behalf of Westpac I would like to thank John for his commitment and insight, and the support he has provided to me as CEO."