Westpac adds to Group Executive team

Westpac has announced the appointment of Carolyn McCann to the newly-created position of group executive, customer & corporate relations.

McCann, who joined Westpac in 2013, was previously general manager, corporate affairs & sustainability. Prior to joining Westpac, she spent 13 years at Insurance Australia Group in various positions, including group general manager, corporate affairs & investor relations.

Commenting on her promotion at Westpac, CEO Brian Hartzer said: "Carolyn's appointment to the Group Executive team will ensure that our customer agenda and any emerging customer issues stay front and centre at the highest levels of the Bank."

"We are committed to running Westpac in a way that is fair to customers and supports them over the long term. And while we're making good progress on our commitment to "get it right" in the first place, it's also important that we "put it right" for our customers when things go wrong. It's clear that in a number of instances we have been too slow in resolving genuine customer issues. This is not good enough. Customers have a right to expect fair, timely, and effective resolution if they believe they have a concern or complaint."