TAL appoints GM Customer Operations and Underwriting

Life insurance firm, TAL, has announced the appointment of Matt Paterson as general manager, customer operations and underwriting.

In this role, Paterson will be responsible for overseeing the management, delivery and execution of TAL's core customer administration processes and underwriting across all of the firm's distribution channels.

Paterson was previously a principal at global customer experience firm, Limebridge Australia. Before this, he spent 12 years at ING and four years at Vodafone managing the company's onshore and offshore customer operations.

In welcoming him to the team, TAL chief operating officer, Justin Delaney, said: "Matt brings with him 15 years' experience in financial services with a strong focus on wealth management and life insurance."

He added: "He has extensive knowledge of customer facing businesses that he can bring to TAL, having excelled in customer operations transformation across digital operations, traditional front and back office, program management and process optimisation.

Paterson replaces David Campbell, who vacated the role last month and will commence in his new role as COO of Metlife on September 17.