Metlife appoints Head of Customer Experience

MetLife has announced the appointment of Lina Saliba as head of customer experience (CX).

Saliba has 20 years' experience across CX and operations roles in the financial services and telco industries, having consulted to Macquarie and Allianz, and having worked for CommInsure, NBN and Telstra.

MetLife's newly-appointed chief customer and marketing officer Chesne Stafford said of Saliba's appointment: "We've already come a long way in improving the experience people have with MetLife but this is an ongoing journey. Lina brings significant expertise in this space and will help us define what a better experience could be...so that we're always focused on delivering a great experience, helping us achieve our vision."

She added: "Ultimately, we want to be known as best in class for CX and I'm excited about what Lina's appointment means for our customers."