Kate Tilbrook is a senior design researcher at UniSuper, responsible for creating and driving research and programs to improve customer experiences. By all accounts, she excels at her work but it's her committed, caring and intelligent approach, coupled with her problem-solving skills and insights, that has made her colleagues recognise her as one of the industry's Unsung Heroes, as well as someone who might just change the world!
In the lead-up to the annual World Business Forum to be held in Sydney this month, Industry Moves talks to featured speaker Stephen M. R. Covey, the bestselling author of The SPEED of Trust. Covey shares his thoughts on the attributes of trustworthy leaders, the reciprocal nature of trust and the untapped potential of social media - all viewed through a 'practitioners lens'. He also pays tribute to his parents and the role they have played in shaping his values and appreciation for life.
Natalie Sargeant has a zest for life, or should we say 'life insurance'. As Integrity Life's head of customer experience she’s been instrumental in delivering a better CX, as well as developing the firm's newly-launched tech platform for the retail market. Motivated by her personal experience with life insurance claims, she views the world through the customer lens and, for this reason and many more, has been nominated by Integrity Life as one of the industry's Unsung Heroes. (She's also danced with Mick Jagger! At Industry Moves we think that deserves an award of its own.)
Centuria Capital Group’s investor services officer, Lizzie Paton, is the font of all knowledge when it comes to Centuria’s sixteen unlisted property funds. If she’s not fielding calls from investors, advisers and research houses on everything from recent and forecast distributions, to when the next capital raising is coming and what tenants are up to, she’s preparing market research and property outlooks for the distribution team.
Some good news for the first quarterly move report of the year! Of the 132 executive appointments reported for the quarter, 32% of them were awarded to women, which is the highest percentage of female executive appointments for any quarter in the last five years, and the first time over 30%.
In the lead-up to the annual World Business Forum to be held in Sydney in May, Industry Moves talks to featured speaker, international best selling author and influential customer experience leader, Dr Martha Rogers. She gives some expert advice on strategy for regaining customer's trust, offers some tips on how social media can be used to reward best customers and shows us what a good apology looks like.
How many product launches were reported for the first quarter of the year compared to the last three years? How many products have an ESG focus? How many organisations have had launches in all three quarters? We analyse the last three years' March quarter data in Industry Moves' vault of products to find out. We also feature this year's launches and give you an easy to read report as part of a regular quarterly update.
Future IM/Pact, an industry-sponsored initiative aimed at increasing the diversity of talent coming into the investment management industry, has signed two new partners and recently launched student networking events in Sydney and Melbourne.
Challenger Limited and Macquarie Securities are the latest organisations to join the campaign aimed at attracting more diverse talent into investment management with an initial focus on women. They join 12 other super funds, fund managers and industry participants who are providing a pathway for students and early career aspirants to build their career prospects in this high growth and hugely influential sector.
Today, Midwinter Financial Services announced the appointment of its first chief executive officer. In a Q&A that covers friendship, fintech, future plans, family, formative years and ceramic pineapples, we talk to Midwinter's co-founder Julian Plummer and the person - Jeff Hall - who has stepped into his rather large shoes.
There were five first time recipients of the WGEA (Workplace Gender Equality Agency) Employer of Choice for Gender Equality (EOCGE) citations in the financial and insurance services industry for 2018-19, including MLC Life, TelstraSuper and Vanguard Australia.
The citation recognises employer commitment and best practice in promoting gender equality in Australian workplaces. Overall there were a record 141 organisations that received the citation this year, 27 of which were in the financial and insurance services industry.
Women in Super and AGSM @UNSW Business School yesterday announced their annual scholarship program for 2019 at the Women in Super NSW lunch, which featured Shemara Wikramanayake, Macquarie Group chief executive officer, as guest speaker.
Last week, National Australia Bank (NAB) announced the departure of its fourth chief executive officer this millennium, with Andrew Thorburn set to leave the bank following the damming assessment of NAB leadership in the Banking Royal Commission’s final report. As speculation builds on who is next in line for the top job, and what qualities they will need to make real changes, Industry Moves takes a look at the CEOs that have come before.
If you have only ever read Industry Moves' weekly newsletter without finding out more about what makes our service unique, then you may be missing out on a valuable information resource. As well as our Moves Research service, giving you access to seven years of news on moves, there is a whole swag of other free features that you could be using. Did you know that Industry Moves can...
Through our weekly Q&As, we’ve discovered the sporting prowess, former careers, notable views and sliding-door professions of some of our industry’s newest and most recognisable faces. Take our quiz to test your knowledge of some of the people we've featured in 2018.
The year 2018 will be remembered in the finance industry for The Royal Commission into Banking and Finance, the full impact of which - both good and bad - we are yet to see. During this tumultuous year, Industry Moves has reported on 1,365 moves - 793 appointments and 572 departures.
It has been a standout year for product launches, despite market wobbles. This year Industry Moves reported on 109 product launches, compared to 95 last year. Listed products, such as exchange traded funds and listed investment companies and trusts, continued to dominate, as fund managers sought to make their capabilities accessible to more investors.
With the year drawing to a close, we asked some of our industry’s influencers to name the biggest/brightest/best ideas to come out of 2018 – be they related to financial services or have a wider societal, political or environmental focus. Their answers were as diverse as they were interesting, with some of the biggest issues the industry has faced this year being front of mind.
With US President Donald Trump accusing China of manipulating its exchange rate to gain the upper hand on trade, Aviva Investors considers the likelihood of an all-out currency war between the rival superpowers.